You can either call or email The Natural Practice to arrange an appointment at one of our integrated medical practices. A member of our reception team will be able to advise you which health practitioner it is best for you to consult with first and their availability. They will advise you on first appointment length, fee rates and the information they require you to bring with you at your first appointment and send you any questionnaire that needs completing before your consultation. Questionnaires can be emailed to you or you can access them through individual practitioner pages.Book an appointment
You will be asked to complete a questionnaire, usually before your consultation, giving a full medical history. This will give the doctor or medical health practitioner more time to talk through your symptoms and medical history to gain a full understanding of your condition. We are happy for you to have a relative or friend with you during your consultation. An adult must accompany patients under the age of 18.
If remedies or medicines are prescribed, you may have to wait to have them made up if you wish to take them away with you following your consultation. Alternatively, items may be posted out to you later that day. Postage charges will apply. All medication must be paid for before it is sent out to patients.
When booking an appointment with any one of the practitioners for the first time, you will be asked to pay the full new patient consultation fee in advance. This sum will be refunded to you in full should you wish to cancel your appointment on condition that 2 working days notice is given (see Cancellation Policy below).
A telephone or video consultation may be made by arrangement with our reception team. These can be easier to schedule and you can arrange either by speaking to or emailing our receptionist at email@example.com.
For video consultations we prefer a secure and easy to use service called doxy.me. Reception will email you a link which can be used each time you consult this way.
We also offer appointments by Skype but please make sure we have your Skype address. Please provide reception with your telephone number too in case there is a problem with the connection.
All remedies or medicines prescribed will be posted out to you via our DPD courier service. Payment for consultation fees and remedies will be taken over the phone by credit/debit card.
The Natural Practice believe payment should be made for consultation fees and remedies at the time of your appointment. Invoices posted out to patients must be settled within 7 days. We accept all major credit cards (except American Express), cash and cheques.
We require 2 working days notice for a cancellation of your first consultation. Failure to do so will result in non refund of the deposit given.
We also require 2 working days/48 hours notice for cancellations of all follow-up appointment. If sufficient notice is not given or if an appointment with one of the health practitioners is missed, 50% of the consultation fee will be charged. This fee may be wavered under exceptional personal circumstances.
Please be advised that we would not recommend a patient suffering from a heavy cold, flu or a stomach bug who is booked in to see a practitioner who is not a doctor, to attend their appointment whilst unwell to prevent any cross contamination. If you are unsure, please contact Reception who will advise you and reschedule your appointment if necessary. No cancellation charge will be made under these circumstances.
To balance both the need for on-going professional support and speedy communication, we request that medication and dispensary queries are first directed to the dispensary team at firstname.lastname@example.org or 01962 858227. Appointment queries should be addressed to the reception team on email@example.com or 01962 856310.
If you have a query for your doctor, this can be addressed to the reception team who will either forward a message to the doctor, arrange a telephone consultation or bring your next appointment forward. Please note that with the exception of emergencies, doctors will only be able to deal with queries on the days on which they work at The Natural Practice.
Due to the volume of requests our doctors receive for advice between appointments, we have to make a charge for these email and telephone calls. Charges are made as follows:
a) For a straightforward, single query arising from a consultation, there is no charge.
b) For a more lengthy query beyond matters covered in the consultation, a charge of 50% of the standard consultation fee is made.
c) For a query which is essentially a full consultation, it is recommended that you book a further consultation with the doctor. This consultation can be in person, over the telephone, by Skype or by email. All consultations will be charged at the standard rate. If you are unable to arrange a further consultation but require a response to your email, this will be charged at the standard consultation fee.
The Natural Practice does not run an emergency service. If you have a medical emergency please contact either the emergency services or NHS Direct on 111.
If you are an existing patient and have an urgent query related to treatment received at the practice which cannot wait for a reply during opening hours, our out of hours number is given on the answerphone. A follow up appointment fee will be charged for the advice given by one of our doctors. Any messages left on the answering machine will be dealt with during practice opening hours. Please do not leave any messages requiring action on our Facebook page.
If you require a repeat prescription from a doctor in-between appointments, there will be a charge of £25.
Directions and parking advice is available in the information given for each practice. If you need further help, please contact our reception team on 01962 856310.
Some of our consulting rooms are on the first floor. If you have problems with stairs, please ensure the receptionist is aware of your needs and she will try to book a ground floor consulting room.
A copy of our complaints procedure can be requested from reception. We will ensure that all complaints are dealt with properly.
As a patient at The Natural Practice, certain personal and health information will be kept about you in our manual and computerised systems. All such information is treated as being confidential and is subject to the practice's Confidentiality Policy and the Data Protection Act (1988). The use and disclosure of patient health data by the practice can only be undertaken where certain conditions are met, the essential ones being:
As a patient, you have the right under the Data Protection Act (1988) to request access to the records the practice holds on you. All such requests should be put in writing to The Practice Manager.
Many of our practitioners are providers of private health care. Please check your private health insurance policy to ensure you have cover before you make an appointment.
We ask patients who have private health insurance policies to settle their invoices directly with the practice and to then claim reimbursement directly from their insurance provider. The practice will provide you with a receipt to assist your claim.