Covid Secure Patient Guidance for Practitioner Appointments

Covid Secure Patient Guidance for Practitioner Appointments at The Natural Practice from 19/7/21

Please read before you attend your appointment and email or telephone reception on 01962 856310 if you have any questions.

The purpose of these guidelines is to prevent the spread of infection from the coronavirus between practitioners, staff and patients and maintain a safe distance apart where possible. A revised risk assessment has been carried out and is the result of these guidelines being drawn up.

All patients must adhere to the following guidelines if they wish to have an appointment at the practice in person. ‘Virtual’ doctors appointments will continue to be available or ‘face to face’ if required.

Before your appointment:
You must not visit the practice if:

  • If you are experiencing any symptoms of Covid-19 or have done so within the last 2 weeks

  • If you have had a positive Covid-19 test

  • If you are self-isolating or live with someone who is self-isolating

Face masks must be worn when visiting the practice. You may only remove your face mask if you are invited to do so by your practitioner. Either way, you should replace your face mask before leaving the consulting room and entering the common areas. Only those exempt from wearing a face mask may enter without one.

If you are coming to the practice to be treated by the massage therapist, please bring to your appointment 2 large clean towels previously washed at 60°C. If you fail to do so, you will be charged an additional £2 for disposable couch covers.

If you have hand sanitiser please bring it with you to use on entering the practice. Alternatively, hand sanitiser is available at the practice.

Your appointment:

Do not arrive more than a couple of minutes early for your appointment. When you arrive, please either wait outside the building or in your car but please telephone reception on 01962 856310 to let them know you have arrived. Do not bring another family member with you unless absolutely necessary or unless the appointment is for a child or a vulnerable person.

After your appointment:

We now take in person card payments at the practice.

If the practice is not busy, you may wait in the waiting room for your medicines to be made up after your appointment. If the practice is busy, you may be asked to wait in your car. If you would prefer not to wait, you medicines will be posted out to you but there is a charge for this service.

Consulting rooms will be wiped down with a disinfectant solution between each patient visit.

We very much appreciate your support with following this guidance. If you have any suggestions or feedback, please email the Practice Manager at